Frequently Asked Questions
Delivery Methods and Charges
Delivery
Restrictions
Methods of Payment
Cancelling or Changing Your Order
Easy Returns
& Free Exchanges
International Ordering
Contact Us
Delivery Methods and Charges
Our delivery
method is either by Royal Mail or Parceline and is free of charge. A signature
will be required to receive your parcel.
Standard orders should arrive within 7–10 working days.
Delivery Restrictions
At this time, Hush
Puppies UK ships within the United Kingdom only.
Methods of Payment
We currently accept the
following credit cards:
Visa, Mastercard, Switch, Delta.
Cancelling or Changing Your Order
We are
committed to getting your order to you as soon as possible. Therefore after your
order is placed, it immediately goes into the fulfillment process and you may
not cancel or make any changes to the order. If you realise you made a mistake
after placing your order, you may return it UNWORN for an exchange or refund
within 14 days from time of purchase. We will, however, deduct a £3.50
administration charge from your refund.
Easy Returns & Exchanges
We will gladly
accept your return of UNWORN product within 14 days from the time of purchase.
For your convenience, a pre-paid return label will be enclosed with your order
for exchanges. If there is no label enclosed, just call 020 7860 0100 to request
one. You may use this label to make a return, however we will deduct the
delivery and handling charges from your refund.
Please return footwear
in the original shoe box and include the provided return card indicating your
return instructions, as well as your order's packing slip.
Please allow
one week for your return to be processed.
We cannot give a refund for merchandise returned after the 14-day period.
If you suspect a defect on worn product, the product must undergo inspection
before a credit is made to your credit card. Please call 020 7860 0100 for
further instruction on returning defective merchandise.
International Ordering
At this time Hush Puppies (UK)
ships within the UK and Republic of Ireland only.
Contact Us
Still have questions?
Call
our customer service number (020 7860 0100)
Monday to Thursday 9 am to 5
pm,
Friday 9 am to 3.30 pm,
or email us at HPUKCustomerServices@wwwinc.com.